Fast fixes for connection, purchase, Discord, command, and menu problems.
Official guideSeason 1Verified 29 July 2026 UTC
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01
Common fixes
Use the answers below before opening a ticket. Restart Minecraft once after changing versions, linking accounts, or receiving a purchase.
Geyser and Floodgate use Microsoft authentication to prove account ownership. Follow the displayed URL and code. If a successfully linked account is prompted every join, capture the exact message and open General Support.
Reconnect once, check /store and your permissions, then open Purchase Support with the Minecraft username and Tebex transaction ID. Never post transaction details publicly.
Minecraft permissions are authoritative for linked rank roles. Relink once after a rank change. If the role is still wrong, include both usernames in General Support without sharing the private link code.
Relog after permission changes so Minecraft refreshes its command tree. Legacy aliases may work when typed but are intentionally hidden. Report the exact denial text if a documented command still fails.
Bedrock can translate Java inventory menus differently. Try the direct command, reconnect once, and report the edition, client version, menu name, and affected button if it remains unusable.
Provide the exact UTC time, Minecraft username, command or feature, world, reproduction steps, client edition/version, and screenshots or video. Use Bug Report for repeatable technical faults.
02
Open the correct ticket
General Support: questions and account help.
Bug Report: repeatable technical problems.
Appeal Ticket: punishment appeals only.
Player Report: evidence of rule violations.
Purchase Support: transaction ID and missing delivery details.
03
Rules and safety
Read the full Rules page before filing a report. Never send passwords, Microsoft authentication codes, Discord tokens, or payment card details to staff.
